Return & Refund Policy

Thank you for shopping at Decortailor. We want you to love your artwork, and we’re committed to providing a smooth and transparent shopping experience. Please review our return and refund policy below.

Made-to-Order Products

All our canvas prints are made-to-order, produced specifically for you once your order is placed.

Because of this, we do not accept returns for reasons such as:

• Changing your mind
• Ordering the wrong size
• Personal preference

However, we always want to ensure you are happy with your purchase.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we will replace it at no additional cost.

To submit a claim, please email us within 

7 days

 of delivery with:

• Your order number
• Photos of the packaging and the damaged product
• A brief description of the issue

Once verified, we will send a replacement or issue a refund.

Lost or Missing Orders

If your order does not arrive within the expected timeframe, please contact us.

We will work with our shipping partners to resolve the issue and send a replacement when necessary.

Cancellations

Because we begin production quickly, orders can only be cancelled within 2 hours of purchase. After this window, cancelation is not guaranteed.

Refunds

Approved refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

Contact Us

If you have any questions about your order or need help with an issue, you can reach us at:

thedecortailor@gmail.com